Refund policy

Return & Refund Policy – Quickz-it

At Quickz-it, your satisfaction is our priority. This policy explains our voluntary 30-day return policy as well as your statutory rights, which vary depending on your country and always prevail where applicable. The seller is PEAKFOX (société par actions simplifiée), 66 Avenue des Champs-Élysées, 75008 Paris, France – Paris Trade Register (R.C.S.) 982 414 583.

Our 30-Day Return Policy

You have 30 days after receiving your order to request a return or an exchange through our Return Portal. After this period, returns are no longer accepted under this voluntary policy. Your statutory rights remain unaffected.

To be eligible, your item must be unworn and unused, in its original condition and packaging. Items returned damaged, incomplete or without their original packaging may be subject to a deduction for loss of value, or refused under this voluntary policy. Items sent back without first submitting a request through the Return Portal will not be accepted.

Return Process

  1. Submit your request through our Return Portal.
  2. Review: within 24–48 hours, you will receive an email confirming whether your request is accepted (a request may only be declined under our voluntary 30-day policy; your statutory rights are unaffected).
  3. Ship your return: once accepted, you will receive return instructions. You then have 14 days to ship your package.

Return Shipping Costs

Ireland

  • We provide a prepaid return shipping label.
  • For refunds, the cost of this label, €7, is deducted from the refund amount.
  • Free of charge (label fully covered by us): if the error is ours (wrong product, wrong colour, defective or non-conforming item) and for exchanges.

United Kingdom, United States, Canada, Australia, New Zealand

  • You arrange the return yourself, using the carrier of your choice and at your own cost, unless the error is ours.
  • You are responsible for the package until it is delivered to us; we strongly recommend a tracked and insured shipping service.
  • For refunds under our voluntary 30-day policy, a processing fee of €1.50 (or its equivalent in your order currency) is deducted from the refund amount.
  • Any customs duties, taxes or fees incurred on the return shipment are your responsibility; we are not liable for packages delayed, held or lost in transit or at customs.

Refunds and Exchanges

Refunds: once we have received and inspected your return, we will notify you of the outcome. If approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or card provider may need additional time to process and post the refund. If more than 15 business days have passed since your return was approved, contact us through our Help Center.

Exchanges:

  • If the new item is less expensive, we refund the difference.
  • If it is more expensive, the difference must be paid before dispatch.

Successive exchanges – commercial limitation: under our voluntary return policy, an item that has already been exchanged is no longer eligible for a refund; a further exchange may be offered exceptionally, subject to review by our customer service. Your statutory rights (withdrawal and cancellation rights, statutory guarantees and consumer guarantees) remain unaffected.

Promotional Offers and Free Items

If your order benefits from a conditional offer (e.g. "buy 2, get 2 free"), entitlement to the free items lapses where a return means the conditions of the offer are no longer met. In that case, the value of any free items you keep is deducted from the refund amount, unless they are returned as well.

Non-Returnable Items

Custom-made or personalised items (e.g. engraved or individually configured products) and gift cards cannot be returned under this voluntary policy. Where a statutory withdrawal right applies (EU/UK), legal exceptions for personalised goods apply. Your rights in respect of defective items are never affected.

Damaged, Defective or Incorrect Items

Please inspect your order upon reception. If an item is defective, damaged, incomplete or not what you ordered, report it as soon as possible through our Help Center, ideally within 6 days of delivery, attaching photos or videos of the issue – this significantly speeds up processing. In these cases, we cover all return and replacement costs. A later report does not limit your statutory rights.

Your Statutory Rights by Region

European Union (Ireland) – 14-day right of withdrawal

If your order is delivered in the European Union, you have the right to withdraw from the contract within 14 days of receiving your order, for any reason and without justification. Where an order contains several items delivered separately, the period runs from receipt of the last item.

You can exercise this right:

  • via the "Withdraw from the contract here" button, permanently available on our website, which takes you to our Return Portal;
  • or by an unambiguous statement through our Help Center or by post to the address above.

If you withdraw via the button, you will immediately receive an acknowledgement of receipt of your withdrawal on a durable medium. We will refund all payments received, including standard delivery costs (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), no later than 14 days from receipt of your withdrawal, using the same payment method you used. We may withhold the refund until we have received the items back or you have provided proof of return, whichever comes first. You bear the direct cost of returning the items (see "Return Shipping Costs"), and are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the items.

United Kingdom – 14-day cancellation right

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason. The conditions, process and refund terms described above for the EU apply in the same way, including the use of our Return Portal. You bear the direct cost of returning the items.

United States and Canada

Returns are governed by our voluntary 30-day policy described above. Nothing in this policy limits any non-waivable rights you may have under applicable federal, state or provincial consumer protection laws.

Australia and New Zealand

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and, in New Zealand, the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality. These rights apply in addition to our voluntary 30-day policy, and nothing in this policy excludes, restricts or modifies them. To make a claim, contact us through our Help Center; where a claim is accepted, we cover reasonable return costs.

Need Help?

For any question about returns and refunds, contact us through our Help Center.